Plans & Pricing
Plans & Pricing
Each of our plans is uniquely designed to meet your–and your pet’s–needs. What’s included in each plan varies slightly, but the goal is the same: to deliver the highest quality of care and help you make informed decisions related to your pet’s quality of life.
Our plans include time for our board-certified veterinary internist, Dr. Burtch, to:
- Perform a comprehensive review of medical records and lab work
- Communicate with you, the client
- Assess changes to your pet’s health and plan accordingly
- Communicate with your primary care veterinarian (if applicable)
- Provide recommendations for ongoing care
We understand that the cost of care can often inhibit providing the best care for your beloved pet. Please know that we will work quickly and efficiently for you. To reduce your cost as much as possible, it is best to be prepared with all your questions before your consultation.
We use a veterinary health platform called IDEXX NEO to schedule all of our appointments and house all of your pet’s information in one convenient place. When you sign up with one of our plans, simply accept the invite from our clinic to create an account with IDEXX NEO. This will give you access to your pets’ records and allow you to schedule consultations in the future. Take comfort in knowing that all information remains confidential.
Explore our plans below. Once you choose a plan, simply contact us with your desired plan. Our team will contact you as soon as possible to arrange an appointment and request medical records.
Each of our plans is uniquely designed to meet your–and your pet’s–needs. What’s included in each plan varies slightly, but the goal is the same: to deliver the highest quality of care and help you make informed decisions related to your pet’s quality of life.
Our plans include time for our board-certified veterinary internist, Dr. Burtch, to:
- Perform a comprehensive review of medical records and lab work
- Communicate with you, the client
- Assess changes to your pet’s health and plan accordingly
- Communicate with your primary care veterinarian (if applicable)
- Provide recommendations for ongoing care
We understand that the cost of care can often inhibit providing the best care for your beloved pet. Please know that we will work quickly and efficiently for you. To reduce your cost as much as possible, it is best to be prepared with all your questions before your consultation.
We use a veterinary health platform called IDEXX NEO to schedule all of our appointments and house all of your pet’s information in one convenient place. When you sign up with one of our plans, simply accept the invite from our clinic to create an account with IDEXX NEO. This will give you access to your pets’ records and allow you to schedule consultations in the future. Take comfort in knowing that all information remains confidential.
Explore our plans below. Once you choose a plan, simply contact us with your desired plan. Our team will contact you as soon as possible to arrange an appointment and request medical records.
For New Clients
All new clients must start with our New Patient Consultation. Once you are an established client, you may choose to add additional support, ranging from just 6 minutes of consultation to concierge care and more. Phone, email, video, and text options are available.
For New Clients
All new clients must start with our New Patient Consultation. Once you are an established client, you may choose to add additional support, ranging from just 6 minutes of consultation to concierge care and more. Phone, email, video, and text options are available.
- Schedule by contacting our office by phone.
- A complete review of medical records. If records exceed 100 pages, then a surcharge of $50.00 per 100 pages will be applied (Please let us know if you want to be notified if a surcharge will be applied prior to record review).
- Includes a phone or video consultation for up to one hour after the medical record review to discuss the assessment and plan.
- One follow-up communication (10 minutes) to clarify or answer questions is included.
- Once completed, the client is moved to the Scheduled Consultation Plan (a no-obligation plan) for follow-up consultations unless another plan is chosen or further services are not needed.
- Billed $300.00 before the consultation to the credit card on file.
- Clients may also schedule a Wednesday, in-person clinical visit by phone only.
- Schedule by contacting our office by phone.
- A complete review of medical records for up to one hour. If records are extensive, then a surcharge of $50.00 per 30 minutes beyond the one hour will be applied (When all records are received, we can let you know if a surcharge will be applied).
- Includes a phone or video consultation for up to one hour after the medical record review to discuss assessment and plan.
- One follow-up communication (10 minutes) to clarify or answer questions is included.
- Once completed, the client is moved to the Scheduled Consultation Plan (a no-obligation plan) for follow-up consultations unless another plan is chosen or further services are not needed.
- Billed $300.00 before the consultation to the credit card on file.
- Clients may also schedule a Wednesday, in-person clinical visit.
For Current Clients
For Current Clients
- No monthly membership fee.
- Consultations can be scheduled on an as-needed basis and are charged in 15-minute increments at $300/hr.
- Available via scheduled Phone or Video* only.
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
Only available for clients with a previous, established relationship for medical care with Dr. Burtch.
Self-schedule with our IDEXX NEO calendar thru your online account. Based on availability.
Clients may also schedule a Wednesday, in-person clinical visit by phone only.
- Monthly membership fee of $25/client (not per pet!) via automatic credit card charge. The membership fee starts when this plan is selected. It is non-refundable and prorated if you change or cancel your membership.
- Consultations are charged at 6-minute increments at $300/hr.
- Communication by Email or SMS Text**. No appointment needed. (Phone/Video* option available at Scheduled Consultation Plan rate)
- Available Monday through Friday, 9:00 am to 4:30 pm (PST).
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
- Clients may also schedule a Wednesday, in-person clinical visit by phone only
- A monthly membership fee of $50/client is charged via automatic credit card charge. The membership fee starts when this plan is selected, is non-refundable, and prorated if you change or cancel your membership.
- Consultations are charged at 6-minute increments at $300/hr.
- Communications by Email, SMS Text**, Phone, or Video*. No appointment needed.
- Available Monday through Friday, 9:00 am to 4:30 pm (PST).
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
Self-schedule with our IDEXX NEO calendar thru your online account. Based on availability.
Clients may also schedule a Wednesday, in-person clinical visit by phone only.
Limited to 25 clients
Concierge Membership
Plan
Starting at:
$300/month
- A monthly membership fee of $300/client is charged via automatic credit card charge. The membership fee starts when this plan is selected and is non-refundable and prorated if you change or cancel your membership.
- Consultations are charged at 6-minute increments at $300/hr.
- Communications by Email, SMS Text**, Phone, or Video*
- Available 7 days a week, 8:00 am to 9:00 pm (PST) with a 4-hour response time, or next morning if issues occur overnight.
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
- Clients may also schedule a Wednesday, in-person clinical visit by phone only.
- No monthly membership fee.
- Consultations can be scheduled on an as-needed basis and are charged in 15-minute increments at $300/hr.
- Available via scheduled phone or video* only.
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
- Only available for clients with a previous, established relationship for medical care with Dr. Burtch.
Self-schedule with our IDEXX NEO calendar thru your online account. Based on availability.
Clients may also schedule a Wednesday, in-person clinical visit.
- Monthly membership fee of $25/client (not per pet!) via automatic credit card charge. The membership fee starts when this plan is selected. It is non-refundable and prorated if you change or cancel your membership.
- Consultations are charged at 6-minute increments at $300/hr.
- Communication by email or text. No appointment needed. (Phone/video* option available at Scheduled Consultation Plan rate)
- Available Monday through Friday, 9:00 am to 4:30 pm (PST).
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
Clients may also schedule a Wednesday, in-person clinical visit.
- A monthly membership fee of $50/client is charged via automatic credit card charge. The membership fee starts when this plan is selected, is non-refundable, and prorated if you change or cancel your membership.
- Consultations are charged at 6-minute increments at $300/hr.
- Communications by email, text, phone, or video*. No appointment needed.
- Available Monday through Friday, 9:00 am to 4:30 pm (PST).
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
Self-schedule with our IDEXX NEO calendar thru your online account. Based on availability.
Clients may also schedule a Wednesday, in-person clinical visit.
- A monthly membership fee of $300/client is charged via automatic credit card charge. The membership fee starts when this plan is selected and is non-refundable and prorated if you change or cancel your membership.
- Consultations are charged at 6-minute increments at $300/hr.
- Communications by email, text, phone, or video*.
- Available 7 days a week, 8:00 am to 9:00 pm (PST) with a 4-hour response time, or next morning if issues occur overnight.
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
- No monthly membership fee.
- Consultations can be scheduled on an as-needed basis and are charged in 15-minute increments at $300/hr.
- Available via scheduled phone or video* only.
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
- Only available for clients with a previous, established relationship for medical care with Dr. Burtch.
Self-schedule with our IDEXX NEO calendar thru your online account. Based on availability.
Clients may also schedule a Wednesday, in-person clinical visit.
- Monthly membership fee of $25/client (not per pet!) via automatic credit card charge. The membership fee starts when this plan is selected. It is non-refundable and prorated if you change or cancel your membership.
- Consultations are charged at 6-minute increments at $300/hr.
- Communication by email or text. No appointment needed. (Phone/video* option available at Scheduled Consultation Plan rate)
- Available Monday through Friday, 9:00 am to 4:30 pm (PST).
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
- Clients may also schedule a Wednesday, in-person clinical visit.
- A monthly membership fee of $50/client is charged via automatic credit card charge. The membership fee starts when this plan is selected, is non-refundable, and prorated if you change or cancel your membership.
- Consultations are charged at 6-minute increments at $300/hr.
- Communications by email, text, phone, or video*. No appointment needed.
- Available Monday through Friday, 9:00 am to 4:30 pm (PST).
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
Self-schedule with our IDEXX NEO calendar thru your online account. Based on availability.
Clients may also schedule a Wednesday, in-person clinical visit.
- A monthly membership fee of $300/client is charged via automatic credit card charge. The membership fee starts when this plan is selected and is non-refundable and prorated if you change or cancel your membership.
- Consultations are charged at 6-minute increments at $300/hr.
- Communications by email, text, phone, or video*.
- Available 7 days a week, 8:00 am to 9:00 pm (PST) with a 4-hour response time, or next morning if issues occur overnight.
- Upon the completion of a consultation, the credit card on file will be charged for services rendered.
Urgent Services for All Clients
We also offer urgent services on an as-needed basis for all clients (new and existing)
Urgent Services for All Clients
We also offer urgent services on an as-needed basis for all clients (new and existing)
Urgent Services
-
Consultation is charged in 30-minute increments and charged at the rate of $400/hr.
-
Same day or less than 24-hour notice phone or video consultation to discuss choices in a time-sensitive manner.
-
Monday through Friday availability: 9:00 am to 9:00 pm (PST). Can be arranged on the weekend if needed.
-
To expedite care, if you do not already have copies of your pet’s medical records (for the past 12 months), you will need to request them directly from all treating hospitals.
-
Will discuss the medical situation, prognosis, and choices based on the unique situation of that pet at that time.
-
Conversation with the owner and/or treating veterinarian (if they are willing to work with AIMC) and includes conversation and guidance during an emergency.
-
If follow-up care is needed in the next 24-to-48-hour period, consultation is charged in 30-minute increments at a rate of $400/hour.
-
Upon the completion of a consultation, the credit card on file will be charged for services rendered.
Urgent
Services
Consultation is charged in 30-minute increments and charged at the rate of $400/hr.
Same day or less than 24-hour notice phone or video consultation to discuss choices in a time-sensitive manner.
Monday through Friday availability: 9:00 am to 9:00 pm (PST). Can be arranged on the weekend if needed.
To expedite care, if you do not already have copies of your pet’s medical records (for the past 12 months), you will need to request them directly from all treating hospitals.
Will discuss the medical situation, prognosis, and choices based on the unique situation of that pet at that time.
Conversation with the owner and/or treating veterinarian (if they are willing to work with AIMC) and includes conversation and guidance during an emergency.
If follow-up care is needed in the next 24-to-48-hour period, consultation is charged in 30-minute increments at a rate of $400/hour.
Upon the completion of a consultation, the credit card on file will be charged for services rendered.
In-Person Consultations
NOTE: The Google street map for the Carmel location shows the address as the previous tenant, “The Print Shop.”
The Google street map for the Santa Cruz location can be found here.
Limited In-Person Consultations
Dr. Burtch is also seeing patients on Wednesdays in Carmel, CA. Pawsitive Pet Mobile Vet service has allowed us to use their space. The office is in The Barnyard Shopping Center, 3720 Hatton Barn, Suite G17, Carmel, CA 93923, next to Carmel Valley Roasting Company. We will see current patients and take new referrals as the schedule allows. We will have limited diagnostics initially and may expand availability based on demand. Please contact the office manager to schedule an appointment.
NOTE: The Google street map shows the address as the previous tenant, “The Print Shop.”
*RingCentral Video conferencing is our preferred platform. Zoom conferencing is available upon request, limited to 40 minutes. Your phone, computer, and/or browser must be up-to-date to meet each platform’s requirements.
*RingCentral Video conferencing is our preferred platform. Zoom conferencing is available upon request, limited to 40 minutes. Your phone, computer, and/or browser must be up-to-date to meet each platform’s requirements.
**Please see the Terms & Conditions below as it relates to Membership Plans & SMS Text.
